Privacy Policy

The chief processor of personal data of the website www.royalcellar.ee is RT Holding OÜ (registry code 14360104). We forward the personal data necessary for making payments to the authorized processor Maksekeskus AS.

RT Holding OÜ is committed to protecting the privacy of customers and users. Based on this, we have compiled this Privacy Policy. Our activities on the Internet are in accordance with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia.

Collection and use of personal data

What personal data is processed

– name, telephone number and e-mail address;

– delivery address;

– bank account number;

– cost of goods and services and data related to payments (purchase history);

– customer support details.

For what purpose is personal data processed?

Personal data is used to manage customer orders and deliver goods.

Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to return payments to the customer.

Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support).

The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling the contract entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

Recipients to whom personal data are transmitted

Personal data is passed on to the online store’s customer support to manage purchases and purchase history and to solve customer problems. The name, telephone number and e-mail address will be forwarded to the transport service chosen by the customer

provider. In the case of goods delivered by courier, in addition to the contact details, the customer’s address will also be provided. If the online store is accounted for by a service provider, personal data will be transferred

service provider to carry out accounting operations. Personal data may be transferred to IT service providers if necessary

to ensure the functionality or data hosting of the online store.

Security and access to data

Personal data is stored on the servers of Veebimajutus OÜ located in the territory of a Member State of the European Union or countries that have joined the economic area of ​​the European Union. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that have

an hour to the Privacy Shield framework. The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services. The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access.

access and disclosure. The transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized

processors are obliged to ensure appropriate safeguards for the processing of personal data.

Access to and correction of personal data

Personal data can be accessed and corrections made to the online store’s user profile. If the purchase has been made without a user account, personal data can be accessed via klint support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

Preservation

When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting purposes or for resolving consumer disputes. If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the limitation period expires. Personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

Transfer

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of the personal data that is to be transferred.

Direct marketing communications

The e-mail address and telephone number will be used to send direct marketing communications if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support. If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including direct marketing profiling by notifying customer support by e-mail (this information must be clearly and separately from any other information) .

Solving arguments

Disputes related to the processing of personal data are resolved through customer support (info@royalcellar.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

Privacy Policy Terms and Changes

By using our website, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy, if necessary, by notifying all regular customers, but we do our best to keep our privacy policy up-to-date and available to you on our website.

If you have any questions or concerns about this privacy policy or data processing, please contact info@royalcellar.ee

You always have the right to apply to the Data Protection Inspectorate or a court to protect your data. The Data Protection Inspectorate is a state agency that can also be contacted for consultation or assistance on personal data protection issues.