Terms of use - Royal Cellar

www.royalcellar.ee website and e-store manager:

RT Holding OÜ

Registry code: 14360104

Address: Nurga tee 2b, Metsanurme village Saku parish Harju County 75506

Phone: +3725243342

E-mail: info@royalcellar.ee

1) Definitions used in the Terms of Use

a. Customer – A person who is / has been on the website of RT Holding OÜ and / or buys / consumes the Products sold by the RT Holding OÜ e-store. The subscriber can be on the website and / or e-shop and submit / not submit orders.

b. Terms of Use – the terms and conditions applicable to the use of the e-store / website, which are mandatory for all persons on the website and making purchases through the website.

c. Product, Products – Product (s) sold by RT Holding OÜ e-store.

d. RT Holding OÜ – A legal entity that sells Products or Services in the RT Holding OÜ e-shop / website.

e. Sales transaction – an agreement concluded between the Customer and RT Holding OÜ on the purchase of a Product through the E-store / website.

2) General ordering conditions

a. The Terms and Conditions apply to the legal relations between all persons and the owner of the shopping environment www.royalcellar.ee (hereinafter e-shop) RT Holding OÜ when purchasing products via the e-shop.

b. In addition to these terms and conditions, the legal relations arising from the purchase of products through the RT Holding OÜ e-store are regulated by the legislation in force in the Republic of Estonia.

c. RT Holding OÜ is entitled to amend and supplement these terms and conditions and the price list due to the development of the e-store and in the interests of better and safer use of the e-store. RT Holding recommends that the Terms of Use be reviewed from time to time to keep abreast of the current Terms of Use. All transactions are subject to the conditions in force at the time of their conclusion. Amendments and supplements to the Terms and Conditions and the Price List shall enter into force upon publication of the respective amendment or supplement on the website www.royalcellar.ee/kasutustingimused. If you submitted your order before the amendments to the terms and conditions came into force, the terms and conditions in force at the time of submitting the order shall apply to the legal relationship between you and RT Holding OÜ, unless otherwise provided by law or these terms and conditions.

4) Procedure for ordering products

a. To order products, the Customer does not need to register as a user of the RT Holding OÜ e-store.

b. Description of the purchase process:

1. The Customer selects the desired Product (s) and determines the quantity of each Product

2. Once the products have been selected, the Customer will move on to the shopping cart and select the method of delivery of the Products.

3. The customer moves on the page by clicking the “PLACE ORDER” button.

4. According to the choice of delivery method, the Customer fills in the necessary boxes to receive the order.

5. The Customer chooses the method of payment for the Products and confirms that he has read the terms of use.

6. The customer confirms the order by clicking the “ORDER” button and makes the payment through the selected bank.

7. After making the payment, the bank must press the “Back to the merchant” button, otherwise the order will not be delivered.

c. All prices of the Products shown in the e-shop are in euros and without transport costs and include 20% VAT.

d. The delivery fee of the Products is added to the price of the ordered Products according to the delivery method chosen by the Customer.

Free Posting:

Estonia – from 50 €

e. It is possible to pay for the order confirmed by the customer through the Maksekeskus bank links – Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopa.

f. The order is made and delivered with a 100% prepayment. RT Holding OÜ notifies the Customer via e-mail of the dispatch of the products and the consequent entry into force of the order. The order invoice (which contains the order data and other information) is sent to the Customer with the product. and faster).

5) Delivery of products

a. The ordered Products will be delivered by RT Holding OÜ to the Customer according to the method chosen by the Customer in the order: Omniva, Itella SmartPost or DPD. Delivery prices are fixed in the price list, which is visible to the Customer when placing the Order. We deliver the goods to the customer within 1-2 working days from the submission of the order.

b. When ordering alcohol, the Customer confirms that it is a person at least 18 years old. When ordering alcohol, the Customer must enter his or her personal identification code in addition to everything else necessary for ordering, so that RT Holding OÜ can establish that the Customer is a person at least 18 years old. When going to the goods according to Itella SmartPost, the customer must insert an ID card in addition to the door code, which allows the parcel machine to identify that it is the same person who placed the order. When ordering alcohol, the Customer will receive the order from the Itella SmartPost parcel machine between 10.00 and 22.00. The precise definition of hours is due to the fact that the dispensing of alcoholic beverages outside the hours prescribed by law is excluded.

c. If delivery of the Product is not possible, ie if there are disturbances or there is a shortage of goods, RT Holding OÜ is obliged to immediately inform the Customer about the possible longer delivery period of the Product by contact phone or e-mail within 2 working days from the order’s entry into force. If the Customer agrees, RT Holding OÜ will continue to fulfill the Order. If the Customer loses interest in purchasing the Product due to a longer delivery term, the Customer has the right to cancel his order (see clause 8 for details) and the amount paid by the Customer (including transport costs) will be returned to the Customer.

6) Time of delivery of products

b. Itella Smart POST, Omniva or DPD will deliver the Product (s) to the parcel machine selected by the Customer within Estonia on the next working day, if the order is placed on a working day between 9.00 and 15.00. When the order arrives at the parcel machine, a message is sent to the Customer’s mobile phone, which contains the location of the parcel machine, opening hours and a personal door code. When entering the code on the touch screen of the parcel machine, the door of the parcel machine opens and the Customer receives the parcel. Shipments are stored free of charge in the SmartPost parcel machine for 7 calendar days, starting from sending the message to the Subscriber’s mobile phone and / or e-mail address. If the Customer has not followed the parcel within 7 calendar days, the order is subject to cancellation, and the amount paid for the order (less the cost of returning the goods) will be returned to the Customer’s current account within 14 calendar days at the latest.

d. We deliver the goods to the islands within 1-3 working days.

7) Ordering and Delivery outside the Republic of Estonia

a. RT Holding OÜ does not offer the possibility to order Products outside the Republic of Estonia.

8) The consumer’s right to withdraw from the order

a. The Customer has the right to withdraw from the order of the Products from the time of placing the order until the receipt of the Products within 14 calendar days. The right of return does not apply to products whose packaging has been opened. In order to withdraw from the order, the Customer must submit an application to RT Holding OÜ either in writing (Nurga tee 2b, Metsanurme village Saku parish Harjumaa 75506) or via e-mail (info@royalcellar.ee).

b. In the written application for withdrawal from the order, the Subscriber must indicate the bank account number and the name of the bank account holder to which the refundable money is to be transferred.

c. If the Customer withdraws from the order, the Customer undertakes to return the unused and undamaged Products in their original packaging (the original packaging may be open, but must not be damaged in any other way (bottle or bottles must be unopened) immediately, but not later than 14 calendar days after sending the withdrawal application.

d. RT Holding OÜ will return the amount paid for the order to the Customer together with the original transport cost no later than within 14 calendar days from the receipt of the notice of withdrawal, provided that the Customer has also returned the Products by that time.

e. A customer who has chosen Itella SmartPost, Omniva or DPD as the method of product delivery has the opportunity to return the product to RT Holding OÜ within 14 calendar days.

9) Rights of the contracting authority and submission of claims

a. The Customer has the right to order Products in the e-shop at the price and under the conditions set by RT Holding OÜ.

b. The Product sent to the Customer must be correct and complete and comply with the conditions fixed by RT Holding OÜ.

c. The Customer has the right to submit claims concerning the product to RT Holding OÜ at the address Nurga tee 2b, Metsanurme küla Saku vald Harjumaa 75506 or the e-mail address info@royalcellar.ee. The Contracting Authority must indicate the following information in the claim application:

1. Name and contact details

2. Date of complaint

3. A description of the product defect and / or defect; add photos if possible

4. If possible, also the number of the invoice (which the Customer received together with the goods)

d. If it is not possible to replace the Product, the Customer has the right to withdraw from the sales transaction and return the Product to RT Holding OÜ. RT Holding OÜ undertakes to return the purchase amount paid on the basis of the sale transaction and the costs related to return within 14 calendar days as of the receipt of a substantiated withdrawal application.

e. The Customer has the right to withdraw from the order of the Products in accordance with clause 8.

10) Obligations of the Contracting Authority

a. Depending on the choice of transport method, the Customer fills in the required fields marked with an asterisk when placing an order. The customer is obliged to submit the data necessary for the execution of the order and to verify their accuracy.

b. If the information provided by the Customer is incorrect and / or incomplete, RT Holding OÜ does not guarantee the proper fulfillment of the Product order. If possible, RT Holding OÜ will contact the Customer to specify incorrect or incomplete information.

c. When placing an order, the Customer confirms that he agrees with the conditions provided in the terms of use of the RT Holding OÜ e-store and undertakes to comply with them.

d. The Customer is obliged to pay for the goods and accept them in accordance with the procedure provided in these Terms of Use.

e. The subscriber who makes a purchase from this e-shop undertakes to comply with these terms of use and other conditions provided in this e-shop and in the legislation of the Republic of Estonia.

11) Obligations of RT Holding OÜ

a. RT Holding OÜ undertakes to deliver the correct and complete Product (s) to the Customer.

b. RT Holding OÜ undertakes to accept and document all claims of the Customer.

c. RT Holding OÜ undertakes to resolve the Customer’s claim within 15 calendar days if the reasons for the claim are independent of the Customer. If the cause of the claim is caused by the Contracting Authority, the Contracting Authority must eliminate it immediately.

d. RT Holding OÜ undertakes to replace defective copies of the Products. RT Holding OÜ is only liable for production errors and other defects that existed when the Product was handed over to the Customer. If you have any questions, call customer support at +372 5243342 on working days from 9.00 am to 5.00 pm or write to the e-mail address info@royalcellar.ee

12) Protection of personal data

a. All personal data of the customer that has become known during the visit to the RT Holding OÜ e-store and the performance of purchases are treated as confidential information.

b. An encrypted data communication channel with banks ensures the security of the purchaser’s personal data and bank details. All responsibility for such personal data lies with the bank whose services are used by the Customer.

c. RT Holding OÜ confirms that the personal data entered by the Subscriber is processed only when purchasing goods from RT Holding OÜ e-store and for marketing (unless the Subscriber does not want to offer a monthly newsletter offer or cancels this selection later) and direct marketing (if the Subscriber does not want RT RT OÜ must be informed that its e-mail or telephone number is used for the purpose of direct marketing). RT Holding OÜ undertakes not to disclose the Customer’s personal data to third parties, except for the partners of RT Holding OÜ, who provide delivery of goods or other services related to the proper fulfillment of the Customer’s order. In all other cases, the Subscriber may disclose personal data to third parties only pursuant to the procedure provided by the legislation of the Republic of Estonia.

d. In order for the Customer to be able to make purchases in a full-fledged e-shop, RT Holding OÜ enters information into the Customer’s computer (device) – “cookies”. The entered information is used by RT Holding OÜ to identify the Customer as a former visitor of the e-store, to store information about the goods placed in the shopping cart, to collect data on website traffic, etc. The Customer has the opportunity to review what information (“cookies”) has been entered by RT Holding OÜ and the Customer may delete some or all of the entered “cookies”. The Subscriber also has the right not to accept that information (“cookies”) is entered and used on his computer (device), but in this case certain e-store functions may not be available to the Subscriber. By accepting these terms, the subscriber agrees that information will be entered into his computer (device). This consent may be revoked by the Subscriber at any time by changing the settings of his browser.

e) RT Holding OÜ is the chief processor of personal data, RT Holding OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

13) Force majeure

a. RT Holding OÜ is not liable for damages caused to you or for the delay in delivery of the product if the damage or delay in delivery of the product is due to a circumstance that RT Holding OÜ could not influence and the arrival of which RT Holding OÜ did not and could not foresee (force majeure).

b. RT Holding OÜ is not responsible for untimely delivery of the goods if the product or products are not delivered or are delivered untimely due to the fault of the Customer or due to circumstances dependent on the Customer.

14) Disclaimer

a. Pictures and videos are for illustrative purposes only

b. Product data and information is updated regularly. Due to the incompleteness of the manufacturers’ data cards, there may be inaccuracies in the product information of RT Holding OÜ e-store. In this case, the RT Holding OÜ e-shop does not take responsibility for the accuracy of the product data. Product information may have been updated since the last visit. We recommend that you always contact us on weekdays from 9.00 am to 7.00 am via our customer support phone 5243342.

c. RT Holding OÜ is released from any liability in cases where the damage arises because the Customer, disregarding the recommendations of RT Holding OÜ and its obligations, did not read these terms of use despite the fact that the respective opportunity was given to the Customer.

d. RT Holding OÜ reserves the right to cancel the sale if any of the following problems have occurred with the Product: there has been a human error in entering the price or a technical error in the system (for example, if the Product costs € 500 The customer should understand that this is an error and the Product is not subject to sale at such a price).

e. If the prices in the e-shop have changed after the Customer has submitted the order and paid for it, RT Holding OÜ undertakes to deliver the corresponding products to the user at the prices valid at the time of the order. The user of the service does not have the right to demand compensation for the price difference.

f. RT Holding OÜ is obliged to withdraw from the sales contract entered into with the Customer if it becomes apparent that the Customer did not have the right to a sale transaction (eg if the Customer under the age of 18 enters into a contract for the purchase of alcohol). Upon delivery of the Product, RT Holding OÜ has the right to check whether the Customer has the right to enter into a sales transaction. In the absence of the respective right, RT Holding OÜ does not issue the Product or provide the Service. If RT Holding OÜ has withdrawn from the sale transaction, RT Holding OÜ shall return the amount of the order paid on the basis of the sale transaction (except for the costs related to the return of the goods) to the Customer within 14 calendar days as of the withdrawal application.

15) Final provisions

a. These rules have been prepared in accordance with the legislation of the Republic of Estonia.

b. The issues not solved separately in these terms of use are based on the legislation in force in the Republic of Estonia.

c. Disputes that have arisen between the Customer and RT Holding OÜ, in connection with ordering and purchasing products through the RT Holding OÜ e-store, will be resolved through negotiations. If no agreement is reached, the Customer has the right to apply for protection of his or her rights through the Consumer Protection Board of the Consumer Disputes Committee or to a court. The data of the Consumer Disputes Committee are provided on the website of the Consumer Protection Board (http://www.tarbijakaitseamet.ee/et/kontakt). The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between a consumer and a trader, which the parties have not been able to resolve by agreement and where the value of the disputed goods or services is EUR 30 or more. The hearing of a complaint in the Consumer Disputes Committee is free of charge for the parties. In addition, the European Union’s electronic environment for resolving complaints with e-traders is open to all Subscribers via the ODR (Online Dispute Resolution) platform at http://ec.europa.eu/odr.

16) Annex

Withdrawal from a distance and off-premises contract

standard application form

(fill in and return this form only if you wish to withdraw from the contract)

– To: “[RT Holding OÜ, Nurga tee 2b, Metsanurme village Saku parish Harjumaa 75506, info@royalcellar.ee]”

– I hereby withdraw/withdraw (*) from the contract for the following item (*) / next service (*)

– Date of placing the order (*) / date of receipt of the item (*)

– Consumer name (s)

– Consumer address (es)

– Consumer’s bank account number and name of the bank account holder:

– Consumer signature (s) (only if this form is submitted on paper)

– Date

(*) Delete where not applicable.

RT Holding OÜ

(Last modified: 04.04.2021)